Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to all services booked with Pure Water Solution ("we", "us", "our"), an independent multi-brand RO water purifier service provider based at Road No. 8, Ramkrishna Nagar, Patna, Bihar 800027. By booking a service by phone, WhatsApp or through this website, you agree to these terms.
1. Our Services
We provide installation, uninstallation, repair, general servicing, filter and membrane replacement, minor repairs and Annual Maintenance Contracts (AMC) for domestic and commercial RO water purifiers of all makes. We are not an authorised service centre of any manufacturer or brand.
2. Booking & Visits
- Service can be booked by calling or sending a WhatsApp message to 85444 05971.
- We aim to visit most areas of Patna within 4 hours of booking, but visit times depend on location, traffic, weather and technician availability and are not guaranteed.
- Please make sure an adult is present at the premises during the visit and that the purifier is easily reachable, with water and electricity supply available.
3. Charges & Payment
- Visit, inspection and service charges are explained to you before any work begins. No work is carried out without your approval.
- If you decide not to go ahead after inspection, only the visit / inspection charge (if any, as told to you at booking) is payable.
- Payment is due on completion of the work, by cash or UPI, unless agreed otherwise. Please ask for a bill for every payment.
4. Spare Parts
We use good-quality compatible spare parts, filters and membranes. These are not original manufacturer (OEM) parts unless clearly stated. Parts replaced during service are shown to you and can be handed over on request.
5. Service Warranty
- Any warranty we give covers only our own workmanship and the parts supplied by us, for the period told to you at the time of service.
- The warranty does not cover damage caused by voltage fluctuation, very poor input water quality, physical damage, tampering, or repair work done by anyone else after our visit.
- If your purifier is still under the manufacturer's warranty, please contact the manufacturer first, as independent service may affect that warranty.
6. AMC Plans
AMC plans cover the number of service visits and parts listed in your plan for the agreed period. Parts or repairs not included in the plan are charged separately after your approval. AMC plans are non-transferable, and fees are not refundable once the first service visit has been completed.
7. Cancellation & Rescheduling
You may cancel or reschedule a booking at any time before the technician leaves for your address, at no cost. Please call or WhatsApp us as early as possible.
8. Limitation of Liability
We take reasonable care while working at your premises. We are not responsible for pre-existing faults, hidden plumbing or wiring problems, or indirect losses. Our total liability for any service is limited to the amount you paid for that service.
9. Website Use
Information on this website is for general guidance only. Prices, offers and service areas may change without notice. Brand names, if mentioned, belong to their respective owners. Please also read our Privacy Policy and Disclaimer.
10. Governing Law
These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at Patna, Bihar.
11. Contact Us
Pure Water Solution
Road No. 8, Ramkrishna Nagar, Patna, Bihar 800027
Phone / WhatsApp: 85444 05971 · Chat on WhatsApp